At Buydmt, we strive to provide the highest quality products and customer satisfaction. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

Returns

1. Eligibility for Returns: We accept returns for products that are defective, damaged, or incorrectly fulfilled. To be eligible for a return, the following conditions must be met:

   • The product must be unused and in the same condition that you received it.
   • The product must be in its original packaging.
   • You must provide proof of purchase.

2. Non-Returnable Items: Certain items are non-returnable, including:

   • Products that have been opened or used.
   • Products purchased on sale or with a discount.

3. Return Process:

   • Contact our customer service team at sales@buydmt within 2 days of receiving your order to initiate a return.
   • Provide your order number, a description of the issue, and any supporting photos.
   • Our team will review your request and, if approved, provide instructions for returning the product.
   • You will be responsible for paying the shipping costs for returning the item unless the return is due to our error (defective, damaged, or incorrect product).

Refunds

1. Refund Eligibility: Refunds are issued for products that are returned due to defects, damages, or incorrect fulfillment. Refunds will not be issued for products that do not meet the return eligibility criteria mentioned above.

2. Refund Process:

   • Once your return is received and inspected, we will initiate a refund to you using the same payment details with which you used to make the payment